Job Description
POSITION FOCUS Working independently, as well as part of a team, Room Attendants are responsible for providing a welcoming atmosphere for guests by ensuring a clean and sanitary environment in guest rooms and common areas.
Job Responsibilities - Immediately answer requests from guests and other departments
- Load cart with supplies such as linens and amenities
- Enter guest rooms by adhering to proper safety and guest satisfaction procedures
- Replenish used amenities in rooms
- Remove and replace dirty terry and linens, adhering to hotel linen reuse program
- Fold terry, make beds, and ensure bathrooms are clean
- Remove trash and items for recycling from rooms
- Ensure all kitchen items are present in room, clean, in good condition, and operational
- Perform check on all room appliances to ensure they clean, in good condition and operational
- Adjust furniture, desk items, and appliances when necessary
- Dust and clean furnishings, artwork, and walls and remove marks from them
- Vacuum carpets in rooms and corridors
- Adhere to all safety, security, and company procedures and policies
- Ensure all assigned rooms are cleaned to expected standard within allotted time
- Immediately report safety hazards, injuries, maintenance issues, or accidents
- Successfully complete training as required
- Always maintain a professional appearance
- Keep proprietary information confidential
- Ensure company standards are followed in welcoming and acknowledging all guests
- Expect service needs of guests and provide them even before called upon to do so
- Aid guests with disabilities
- Genuinely appreciate and thank guests
- Apply professional language in communicating with guests and other people
- Provide support to team to achieve common goals
- Maintain quality standards and expectations
Other Requirements - Minimum lifting of 40lbs.
- Able to verbally communicate effectively with guests and co-workers.
- Can pull and push work-related equipment, such as a loaded housekeeping cart, over uneven and sloping surfaces
- Be able to bend, twist, stoop, and pull
- Job requires ability to sit, stand, walk, or kneel for a long period of time
- Ability to manipulate, turn, and grasp objects of different sizes and weights
- Strong hand-eye coordination and motor skills
- Must be able to follow verbal instructions
- Knowledge of cleaning supplies and procedures
- Ability to work independently without direct supervision
Additional Information This hotel is owned and operated by an independent franchisee, Pinnacle Hotel Management. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International.
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position
SERVICE CULTURE FOCUS To support Pinnacle Hotel Management's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.
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